I've been trying for days to either add my Shelly 3EM in the app or to reach the web interface - so far both without success. In the app, the Shelly hangs on "pending connection" and in the web interface, the connection fails...
Does anyone have a solution?

Question

Accepted Answer

It wasn't the Shelly, but my smartphone. With another device, everything worked right away...

Answer

Log on to this forum: https://shelly-support.eu/login . You can trust the cloud, it is located in Bulgaria. EU data protection regulations apply.

Answer

the app will probably only run when using the cloud. i.e. enable cloud access on the shelly and make sure that the device can access the internet (requires a few open ports in the 6000-6030 range).
for access via the web interface, either connect to the 3em's own wifi and access the default ip address (see the instructions), or connect the device to an existing wifi with dhcp and fixed ip assignment. you can configure this when accessing the 3em's own wifi for the first time.

Answer

Have you reset it? If that doesn't work, replace it under warranty?

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Question about Shelly 3EM

I've been trying for days to either add my Shelly 3EM in the app or to reach the web interface - so far both without success. In the app, the Shelly hangs on "pending connection" and in the web interface, the connection fails... Does anyone have a solution?