Hello,

I have a question regarding the contents of the box I received. Upon opening it, I noticed that there are two empty spots. Could you please confirm if I have received the complete set?

Currently, I have the laptop, power supply, and cable, but I did not find a mouse or pen included. Could you kindly let me know if these items were supposed to be part of the package?

Question

Hello,

I have a question regarding the contents of the box I received. Upon opening it, I noticed that there are two empty spots. Could you please confirm if I have received the complete set?

Currently, I have the laptop, power supply, and cable, but I did not find a mouse or pen included. Could you kindly let me know if these items were supposed to be part of the package?

Answer

Hello. Please contact our customer service directly regarding this matter. It would be best to also send pictures of the packaging and EAN/GTIN-Code, so we can check this. You can find the contact information on the following link: https://helpcenter.galaxus.ch/hc/en-us/requests/new?ticket_form_id=39231

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