Hello, I have received the Gigaset Comfort 500 HX (handset only). Can I connect the device directly via the Sunrise router (Connectbox 3)? Actually, the phone should be connected when the WPF button on the router is held down. But it always cancels and shows errors on the phone.

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The Gigaset Comfort 500 HX is a DECT handset that can be connected directly to a DECT-enabled Internet router. It appears that you are trying to connect it to a Sunrise Connect Box 3, which is normally not possible directly as the Connect Box 3 does not have a DECT module. The error could be due to the fact that the Connect Box 3 is not designed to connect directly to DECT handsets. You may need a DECT module or a DECT base station to use the handset. If you need further help, I recommend consulting our Community or contacting customer service.

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Hello, I have received the Gigaset Comfort 500 HX (handset only). Can I connect the device directly via the Sunrise router (Connectbox 3)? Actually, the phone should be connected when the WPF button on the router is held down. But it always cancels and shows errors on the phone.