Questions about Ugreen HDD Hard disk drive

Have you also tried using a different disc? The problem may be with the disc rather than the Ugreen frame.

The Ugreen hard drive enclosure can support hard drives with a capacity of up to 16 TB. There are no technical limitations that would prevent it from handling larger capacities as long as the hard drive itself is compatible and the interface is supported. However, hard drives larger than 16 TB are currently less common, especially for 3.5-inch models.

To use a hard drive as external storage under Windows, you normally do not need to install any software as most Ugreen hard drive enclosures are plug-and-play capable. You can connect the hard drive directly to your computer and it should be recognised. To format a hard drive, you can use the built-in Windows tools, such as Disk Management. To do this, go to "Manage computer" > "Hard drive management", select the hard drive and format it using the corresponding menu.

The Ugreen enclosure for 3.5" hard drives (product ID: 50422) is compatible with the Raspberry Pi 4 and 5 via the USB 3.0 connector, but there are some important considerations. - Power supply: The Ugreen enclosure for 3.5" hard drives requires an external power supply via an included AC adapter, which is essential to avoid power problems on the Raspberry Pi's USB ports. The Raspberry Pi 4's USB ports are limited to 1200mA, which may not be enough to power a hard drive without an external power source. - Connectivity: The case uses a USB 3.0 Type B SuperSpeed connector, which is compatible with the USB 3.0 ports on the Raspberry Pi 4 and 5. This enables data transfers at speeds of up to 5 Gbps. - Examples of use: There are examples of users connecting hard disks via enclosures similar to the Raspberry Pi, but they often mention the need for an external power supply to ensure stable functionality. In summary, compatibility is possible, but make sure you use the supplied AC adapter to power the hard drive, thus avoiding power problems on the Raspberry Pi's USB ports.

Hello I think you have a hard drive with the old IDE connector (those flat wide grey cables?). Anyway, your hard disk does not fit. The 4-pin (white) power connector is missing. I would have attached a picture, but unfortunately it's not possible. Maybe search for "cablecc IDE adapter" at a m a z o n ;-) LG

Actually, the 3.5" hard drives are standardised in size and always the same size. I recently bought this enclosure with the X18-18TB variant; it worked without any problems.

Yes, this is part of the scope of delivery