Headphones
Returned & Tested
CHF268.83 currently CHF309.– new
Apple AirPods Pro (1st Gen.)
ANC, 5 h, Wireless
Due to design defect: Apple replaces affected AirPods Pro free of charge
2.11.2020
Translation: machine translated
Do you have faulty noise cancellation, hissing or crackling in your AirPods Pro? Then Apple will replace them free of charge.
Complaints about sound problems are increasing with Apple's AirPods Pro. The manufacturer has therefore launched an exchange programme for faulty models. The affected AirPods Pro will be exchanged free of charge due to a design fault.
According to Apple, the exchange is possible if the following problems occur:
- Crackling or static sounds that increase in noisy environments, during exercise or when talking on the phone
- The active noise cancellation does not work as expected. There is a loss of bass sound or an amplification of background noise. -
For other problems, the normal warranty conditions apply. And models other than the AirPods Pro are not covered by the exchange programme. The exchange applies to all AirPods Pro manufactured before October 2020.
The timing is not coincidental
Almost exactly one year ago, Apple launched the AirPods Pro on the market. In many other countries outside Switzerland, Apple's warranty is only valid for one year. This means that many AirPods Pro owners would soon be out of warranty. Thanks to the repair programme, those affected can replace their AirPods Pro for another year for the above-mentioned damage.
According to Apple, however, only a small percentage of models are faulty. However, since all models purchased to date fall within the full stop for which the exchange is possible, it is probably a fairly large recall and not just an older, early batch.
Apple's service procedure
Apple states that the AirPods Pro will be inspected prior to service to ensure they qualify for replacement. With a proven problem, the earbuds (left, right or both) will be replaced.
For more information on Apple's exact procedure, please visit this link. The charging case is not affected and will not be replaced, according to Apple.
How to proceed at digitec
Those who have purchased affected AirPods Pro from digitec can choose between two options: You exchange your AirPods Pro with an appointment at the Apple Store, or you contact Apple Support.
Or you can send your affected model to digitec or bring it to one of our stores. However, a direct exchange is not possible with us, as your earbuds must first be checked by Apple as described above. Your AirPods Pro will therefore be forwarded to Apple by us. If the AirPods Pro qualify for an exchange, we will send you a new model.
Testing devices and gadgets is my thing. Some experiments lead to interesting insights, others to demolished phones. I’m hooked on series and can’t imagine life without Netflix. In summer, you’ll find me soaking up the sun by the lake or at a music festival.
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