Digitec Forum

tschoesi 4 years ago in Digitec

QR Invoices & e-bill

As you know, since this summer, QR bills should be the new standard (and thus *replace* the old bills). https://www.paymentstandards.ch/de... Unfortunately, Digitec, as a well-known "digital affine" company, has not yet managed this... (but sells invoice forms https://www.digitec.ch/de/s1/product/elco-rechnungsformular-fuer-qr-rechnungen-1000x-formular-13191741) Wouldn't it be about time to introduce this here? Especially since Twint was kicked out? It's the same with e-bill. It would be incredibly practical, but it's nowhere to be found... A request to support was answered with: "I can imagine that we will implement this [QR invoices]"...

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rogsegl 14 hours ago in General

Shipping

The sender is a German retailer from Karlsruhe. The delivery method is only stated as "Shipping", but not the type of delivery (DHL, Post, etc.). How can I find out? The last delivery was left by the post office right outside my front door, and that's exactly how it should be again, as I am disabled. Delivery to the kerb a few dozen metres away would be problematic because of my disability. Thank you for your answers Roger

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dominique.specht 11 hours ago in Techstudio.ch

Scam site, avoid!

If you order something, you receive outrageous invoices for no good reason! Spare yourself the headache, shop somewhere else.

Anonymous 2 years ago in Peripherals

Long Island GmbH - Digitec/Galaxus, it can't go on like this

Hello together, I assume many of you are familiar with and dread the provider (third party) Long Island GmbH at Digitec/Galaxus. For all the others: Long Island GmbH is known for asocially high prices (sometimes 250% of the Digitec/Galaxus price - "1") and additionally for cheap Wish crap, which is (of course) also offered for asocially high prices - "2". I am aware that Long Island is not the only provider here (cue Jacob DE, DasWarenhaus), but I find these Wish-like offers very borderline. Now, of course, I ask myself why Digitec/Galaxus allows such offers at all (and now please don't answer with "if the offer is too expensive for you, then don't buy it", dear Digitec employees). Of course Digitec/Galaxus is making a nice profit here, no question. But it really looks like Digitec/Galaxus is more interested in profit than in customer satisfaction. According to your statement, you are "only" the intermediary - "3" - between the offers, but I see you alone in the duty to administer these offers. In addition, "attractive" prices are apparently only a nice-to-have for Digitec/Galaxus - "4" (In the course of a good and profitable cooperation, however, we point out that prices should be competitive and commission and shipping costs should not be added). As already said, these prices are in my opinion simply usury, which is marked as unlawful in the StGB (Art. 157 - "5"). I am not a lawyer, but the following statement already fits the offers of Long Island GmbH: 1. Whoever exploits a person's predicament, dependence, inexperience or weakness of judgement by granting or promising him/herself or another person pecuniary advantages in return for a service which is economically related to the service.(1) Any person who acquires a usurious claim and resells or enforces it shall be liable to a custodial sentence not exceeding five years or to a monetary penalty. 2. (2) If the offender acts commercially, he shall be liable to a custodial sentence of one to ten years. If I am wrong in my assumption here, I would be happy to receive input. So Digitec/Galaxus, I would reconsider publishing certain offers, at least for the sake of the customers. I would also be happy to read your statement on this. Cheers. "1" - https://www.digitec.ch/de/s1/product/logitech-c920s-3-mpx-webcam-10714329?supplier=6385572 "2" - https://www.digitec.ch/de/s1/product/careforyou-quantum-magnetic-resonance-body-analyzer-selbsttest-21351568?supplier=6385572 "3" - https://helpcenter.digitec.ch/hc... "4" - https://partner.digitecgalaxus.ch/hc... "5" - https://www.fedlex.admin.ch/eli...

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DANstan1 12 hours ago in Notebooks

Notebook for school

Hello Community Which notebooks can you recommend that fulfil the following minimum requirements? - Touchscreen and keyboard - Active stylus - Screen size: at least 13 inches - Processor: Intel i7 or higher - Operating system: Windows - Memory: at least 16 GB RAM - Front camera and microphone - Interfaces: WLAN, HDMI, USB-C, Bluetooth I need the device for school, i.e. it should provide good service for at least 4 years. A great price-performance and satisfaction ratio would be desirable. This as a "budget" specification. :) Many thanks for any suggestions.

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a_burdet 1 month ago in Room climate

Hombli Smart Ceiling Fan

I've received an advertisement directly from Hombli Holland for a ceiling fan at an attractive price (without delivery and customs charges). Given that Digitec/Galaxus distribute Hombli products, is it possible to find out whether this type of fan will also be distributed in Switzerland by Digitec?

2

silviapinto71 13 hours ago in General

Delivery of a faulty air conditioner

Order 144 864 027 - Item - Woods AC Cortina 12k smart home air conditioner, received incomplete (missing 2 parts to make it work) on 17 April 2025, claim sent the same day (e-mail further down the page) Do you take people for idiots? I've been waiting for the parts since 17 April, I'm asking you to find a solution or I'll return the item and demand a refund (over 400.00 francs) and you tell me that I'm not entitled??? that I've exceeded the 30 days to return the item??? By law, I am entitled to: An exchange of the item: you send me the NEW AND COMPLETE item within 2 days with a voucher for the defective item that you delivered to me. A return and refund, even after 30 days. Or I can file a complaint Thank you for your reply, but at best the item should be sent by Friday 20.06.2025, because as I have told you, I have animals that cannot stand the current heat and are in danger of dying. Report to the e-commerce mediation office!!!! SP BELOW IS THE EXCHANGE WITH THE GALAXUS.CH SERVICE: Galaxus Your request (Transcript of the live chat - Silvia Pinto) Andjelija Simic (galaxus.ch) 2 June 2025, 13:39 UTC+2 Dear Ms. Simic, I'm taking the liberty of contacting you on behalf of my colleague, given her absence. I understand your position and the urgency, however, it is not the procedure to take parts from new items. Our supplier has informed us that the spare part should be sent directly to your home. According to the information available, this could take up to 6 weeks. I'm sorry about that. As the return period has expired, I regret to inform you that it would not be possible to take back the product at this stage. I am very sorry that I cannot offer you a better solution. Should you have any further queries, please do not hesitate to contact me. Andjelija Simic Customer Service Representative For questions and help, visit our Galaxus Assistant 2 June 2025, 12:33 UTC+2 EXTERNAL EMAIL 2 June 2025, 12:27 UTC+2 EXTERNAL EMAIL Hello, I've received your reply, which doesn't actually give me a solution! I'm not an expert or stupid, but I see that on your online sales site, Galaxus, you still have 10 items in stock - Woods AC Cortina 12k smart home!!!! So open one of these air conditioners and send me the parts urgently, and you will get the parts back from the supplier to complete your item in shop. Without a reply from you guaranteeing that the parts will arrive by Thursday 5 June, the incomplete air conditioner that I have received will be returned to you and at the same time a refund will be requested.

sfluecki 1 year ago in General

Shipping with Planzer

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

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Cargostar 17 hours ago in Bike equipment

Bike light with power bank

Hello together I'm looking for a bike light with an integrated power bank for charging my smartphone. Preferably USB C to USB C. Because the Komot navigation app needs a lot of battery for cycling. Does anyone have a product suggestion for this :) Many thanks and have a good week. LG Ben

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Extrmtr 18 hours ago in Martello

Martello capsules prices

Have I miscalculated or isn't the price at Martello of 2.45 per 10 capsules a bit favourable compared to over 7.- at Galaxus?

SusannaB22 20 hours ago in General

Delivery times not respected

Hi, I've been ordering from Galaxus for a while now. 2 years ago, deliveries were made within 3 days maximum. For the last few months (end of 2024), disaster, even Temu has been delivering faster, the delivery times have gone from 10 days to 3 months, which is a bit excessive for a site that boasts about delivering quickly when you have to validate the order... Am I the only one with this kind of 'problem'? It's getting a bit annoying because you see the so-called 3-day delivery time and you order because you need it "urgently", but no, it's put off until 3 months later... One thing's for sure, I'm waiting for my last order to be delivered, and then I'll be finished with this site, which is increasingly disappointing... Hopefully someone from Galaxus will see this message as we can't contact them....

dan.abatantuono 1 year ago in General

Hello

Hello.

2

59SJ95 1 day ago in Notebook screen protectors

Screen protector Lenovo T14

Which film is suitable for a Lenovo T14 with a 14-inch display in 16:10 format?

1

Ibraimi.ismail 1 year ago in Robot lawnmowers

MAMMOTION LUBA 2 AWD

When will the robotic lawnmower arrive in Switzerland?

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GilbertP216 4 weeks ago in Garmin

Garmin Forerunner 970 & 570

Hello Galaxus team As of today, the new Forerunner 570 and 970 series can be ordered from Garmin. Do you already know when you will be offering them?

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Anonymous 5 months ago in Notebooks + PCs

ROG Flow Z13

Hello everyone, do you know when the new Asus ROG Flow Z13 with Ryzen AI Max (GZ302EA-0004) will be available on Digitec?

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ste. fan 1 day ago in General

Delivery not daaa

Unfortunately poor service at Galaxus. Ordered specially before the holidays. Not delivered.

1

malkogindrat 10 months ago in IT + Multimedia

Not valid anymore?? Next day delivery if ordering items "in stock" before 9pm

Galaxus claims "Order by 9 p.m. today, receive your delivery tomorrow If you order by 9 p.m. on a weekday, we’ll dispatch your order that day as long as the items are in stock in our main warehouse. Your order will normally arrive the next working day (including Saturday, if you’ve allowed Saturday delivery in your account). Each product page features real-time information on availability." But this does not apply most of the time. Several orders now were delivered the day after tomorrow, even not during holiday season. This is annoying and was one of the strength of Galaxus. No explanation either why items in stock are not delivered right away...

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Anonymous 3 months ago in E-scooters (standing)

Which scooter for carefree SBB public transport?

I'm looking for a space-saving scooter that I can slide under the seat on the train without annoying the other passengers. Any advice? Thanks

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Anonymous 5 days ago in New Era Publications

Advertising for Scientology on Galaxus

Why is Scientology brainwash sold on Galaxus? In my opinion, there are enough good reasons not to have the products of this sect in the range.

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PonceDeLéon 1 week ago in Kitchen

Serving cutlery organiser

Hello ! I'm looking for a good organiser - STANDING - where I can store all my cutlery and long kitchen utensils? So far I just have two tall tins, but it just looks S....... Thanks for your tips! Thank you very much, Christian

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adi-p16 1 year ago in General

Parcel marked as "delivered" but not there.

Hello I have placed an order and apparently the package has been delivered. However, I have not found anything. It's not at the neighbour's either. Could customer service please take care of this? Many thanks

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erikcardoso 10 months ago in General

Late delivery

For some time now you have not been respecting delivery times!!! It's unacceptable, it's written delivered the day after tomorrow but it never arrives!!! Several days late. You also list products that are no longer in stock! What's going on?

4

rainolter 2 days ago in Smartphones

Jolla C2 - Linux Phone

I recently saw an advert on FB for a smartphone called the Jolla C2... is this already on the Galaxus team's radar and will it be available here in the foreseeable future?

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Anonymous 1 week ago in Vouchers

regular customer

hello dear galaxus team. As we order from you practically every month for over 100fr, I would like to ask if we could get a discount on our orders. thanks in advance MFG

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Anonymous 1 month ago in General

Ready funny

Swiss Post discontinues express delivery service - around 600 employees affected The same-day service offered by Swiss Post subsidiary notime is to be discontinued. (Tagi from just now)

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CuriousPixmix22 2 days ago in General

Aarke Carbonator Pro -Help !

I just bought an Aarke Carbonator Pro and discovered that it doesn’t come with a CO2 cylinder. What cylinder do I need? The instructions say any standard screw-in cylinder with a diameter of 60mm and weighing 425g. I haven’t found one on your website.

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Anonymous 4 weeks ago in Smartphones

Looking for a robust smartphone

Hello everyone 👋 I'm looking for a new smartphone for use in the mountains (hiking, navigation, tracking with a Garmin watch). What is important to me: * Battery life * Good GPS (for map and tracking apps) * Compact (no bigger than Fairphone 4) * eSIM support * Robust design (does not have to be waterproof) * Good, but not high-end camera My current Fairphone 4 often got very hot when using GPS, which led to the battery draining very quickly - a safety risk when travelling. My trust in Fairphone has been somewhat damaged as a result, but if the FP5 does a much better job, I would be open to it again. Devices I have my eye on: 1. fairphone 5 2. the Asus Zenfone 10 3. Samsung Xcover 6 Pro 4. Nokia XR21 Does anyone know any of these devices in practice and how they perform in relation to my needs? Or is there a hidden gem that I should definitely consider? Thanks for your tips! 🙏

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Mélanie Mukalayi 2 days ago in General

Back to article

Hello, I ordered a case for my phone, but it doesn't fit my model... how do I send it back?

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Evofan87 3 days ago in GameMax

GameMax housing

Dear Digitec team, I've seen that you already have PCs from GameMax on sale. Now I've seen that they have some great cases on offer, but they're not available anywhere here in Switzerland. These include the T20 (https://gamemaxpc.com/Infinity...) and the N80 (https://gamemaxpc.com/Infinity...) Do you have a possibility to include GameMax cases in the range?

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